From the first call to the final invoice.
Automated.
Wrench Node handles the entire service writing flow. AI asks the clarifying questions, generates the tech write-up, builds the estimate, and sends the approval link. Your advisors focus on the customer, not the keyboard.
30-day free trial • No credit card required • Cancel anytime
shops could save per RO on service writing
in declined services shops could recover monthly
faster to collect payment with Pay Now links
no more phone tag on estimate approvals. Customers approve online.
no-shows when automated appointment reminders go out
upsells caught when AI flags recommended services on every RO
From customer call to paid invoice. Automated.
AI guides the advisor through intake, generates the write-up, builds the estimate, sends the approval, and follows up automatically.
Advisor takes the call
Customer describes the issue. AI instantly surfaces the right clarifying questions to ask, specific to the complaint, vehicle, and mileage. The advisor collects the details that actually matter.
Tech write-up generated automaticallyAutomatic
Once answers are captured, AI generates a complete, professional tech write-up. The technician gets full context before they touch the vehicle. No vague "check engine light" tickets.
Estimate built from findingsAutomatic
When the tech submits findings, AI reads them and adds labor and parts to the estimate with book-time hours and prices. The estimate is ready before the advisor even looks.
Approval email sent to customerAutomatic
Move the RO to pending approval and the customer gets an email with a link to approve or decline each line item. They reply in seconds. No phone tag.
The whole flow from intake to approval in minutes, not hours.
More things that just happen
Every status change in your shop triggers the right action automatically. Less clicking, fewer missed steps.
Appointment Alert
Carlos Mendez • Tomorrow 8:30 AM
2018 Ford F-150 • Oil change (customer request)
Previously Declined Services
Cabin air filter replacement
RO-002198 • Oct 3
Power steering fluid flush
RO-002271 • Dec 8
Front brake fluid flush
RO-002340 • Jan 14
Stop leaving declined work in old ROs where no one sees it.
Every service a customer declines gets logged. The next time they book, WrenchNode surfaces those items automatically so your advisor can bring them up naturally at drop-off instead of hoping someone remembers.
- All declined services tracked with RO reference and date
- Alerts surface on the next appointment, automatically
- Advisor sees potential recovery value before the car arrives
- No manual follow-up list to maintain or forget
- Follow-up email sequences for unbooked declined work
Every repair your shop has completed is now searchable.
When a vehicle comes in with a familiar complaint, WrenchNode surfaces what your shop actually fixed last time on a similar vehicle. Not a generic repair manual. Your own completed ROs, ranked by how often the fix worked.
- Indexes completed ROs automatically, no tagging needed
- Finds similar repairs by vehicle, complaint, and outcome
- Searches by meaning, not just matching keywords
- Confidence score based on how often a fix resolved the issue
- Shown inside the open RO, not in a separate tool
Similar Past Repairs
2019 Chevrolet Silverado • Clicking noise, turning left
Clicking on turns, left front
Left front CV axle replaced. Resolved.
Popping noise when turning right
Right CV axle and boot replaced. Resolved.
Grinding turns, both directions
Both front CV axles replaced. Bearings checked.
Turn your RO history into a marketing engine.
WrenchNode uses your completed ROs, vehicle mileage data, and service intervals to send the right message to the right customer at the right time. No marketing degree required. No list-building spreadsheets.
- Mileage-based service reminders sent automatically
- Declined service outreach sequences with one-click booking
- Win-back campaigns for customers who have gone quiet
- Customizable email templates with your shop branding
- Campaign performance tracked inside WrenchNode
Active Campaigns
Oil change due
47 customers
Sent: 47 Opened: 31
Declined brake service
18 customers
Sent: 18 Opened: 14
12-month win-back
29 customers
Sent: 29 Opened: 17
Wednesday Appointments
6 scheduled2021 Toyota RAV4 • 60k service • Marcus
2018 Ford F-150 • Oil change • Devon
2020 Honda CR-V • Check engine light • Marcus
Carlos Mendez has 3 previously declined services worth $228. Flagged for advisor review before drop-off.
Every appointment starts with full customer context.
When an appointment is booked, WrenchNode checks the customer's RO history and surfaces anything your advisor needs to know before the car pulls in. Declined work, overdue services, last visit notes. The conversation is warmer before it starts.
- Week and day calendar, color-coded by technician
- Declined service alerts on every relevant appointment
- One click to open or create a linked RO from the calendar
- Workload visibility across the full team
- Customers see their own appointments in the portal
Order parts without leaving the RO
Wrench Node integrates with NexPart, one of the leading automotive parts ordering networks. Search parts, check live pricing and availability, and order without switching tabs or re-entering vehicle info.
- Search by year, make, model directly from the repair order
- See live pricing and availability without leaving Wrench Node
- Vehicle info pre-fills automatically
- Parts added to line items seamlessly
Inside a Repair Order
Ceramic Brake Pad Set
Bosch QuietCast
Semi-Metallic Brake Pad Set
ACDelco Pro
OE Replacement Pads
Wagner ThermoQuiet
NexPart account required. Available with Wrench Node Pro.